Email that follows up for you · Hotels
Email marketing software for hotels.
Pre-stay, post-stay, and win-back emails that run themselves — so guests book direct next time instead of going back to the booking site.
Free trial · Flat pricing — no per-contact fees · Cancel anytime
Looking for email marketing software for hotels that helps you communicate with guests and encourage repeat bookings? EmailSendX provides email marketing software for hotels with hotel email marketing, guest campaigns, hotel newsletters, booking follow-up emails, and guest retention tools.
Sound familiar?
The rooms are ready. The guest list is silent.
Hotels sit on the most valuable list in hospitality — people who already slept under your roof — and most properties never email it. These are the six problems we hear from hoteliers.
Booking sites own the relationship — masked emails, no follow-up, and a commission on every return stay you never got the chance to earn direct.
Midweek rooms and off-season weeks sit unsold while a list of past guests — people who already loved the stay — never hears about the deal.
Between check-ins, housekeeping calls, and walk-ins, nobody sits down to write pre-arrival emails — so guests arrive uninformed and leave unasked.
Guests rave at checkout, then never post the review — because the ask came days too late, or never came at all.
Without an anniversary nudge or a come-back offer, last year’s happy guest books somewhere new — or books your property through an OTA again.
Packages go out, some weekends sell and others don’t — and nothing connects the two. Which offer actually filled the shoulder-season rooms stays a guess.
Built for the guest journey
From booking confirmation to “welcome back”.
Six tools that cover the whole guest lifecycle — pre-stay, on-property, post-stay, and the long quiet stretch before the next trip.
Guest campaign builder
Hotel email marketing without the agency retainer: drag-drop editor, ready-made templates, and A/B subject testing to get the seasonal package out before the weekend rush.
Booking follow-ups
Booking follow up emails that run on their own — a warm confirmation recap, pre-arrival tips, and a post-stay thank-you — each timed around the stay and stopped the moment the guest replies.
Hotel newsletters
Hotel newsletter software for the monthly update: local events, restaurant news, and new packages that keep your property in mind between stays — scheduled ahead, no design skills needed.
Guest win-backs
Guest retention emails that bring people back: a come-back offer after a quiet stretch, an anniversary-of-stay nudge, or a shoulder-season deal sent to last summer’s guests.
Guest segments
Guest email campaigns aimed at the right rooms — import your guest list from CSV, tag by stay type, season, or rate plan, and keep business travelers and families on separate tracks.
Review requests
Ask for the review while checkout is still fresh — a timed post-stay email with real-opens tracking, so the numbers reflect actual guests, not inbox bots and prefetchers.
The part that fills rooms
A guest books. Here’s what happens before and after the stay.
This is “email that follows up for you” at a hotel: one sequence carries the guest from booking to review to rebooking — and hands off to a human the moment they write back.
- Stops on reply — when a guest answers with a question about parking or late check-in, the robot steps aside and your team takes over.
- Quiet hours and timezone-aware sending mean pre-arrival emails land while guests are awake, wherever they’re flying in from.
- Open counts exclude bot and prefetch noise, so a post-stay report shows real guests reading — not machines.
- Dual-engine email verification catches mistyped addresses at signup before they bounce and hurt your sender reputation.
- Day 0Booking thank-you + stay details
- Day 3Pre-arrival tips + upgrade offer
- Day 9Post-stay thank-you + review request
- Day 45Come-back offer for the next season
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Email providers supported — bring your own SES, SMTP, Gmail, and more
Flat
Pricing — no per-contact fees as your list grows
Built-in
List verification before you send
Included
CRM and shared inbox, no add-on required
Honest answers for hotels.
What owners ask before switching — answered plainly.
Yes — that’s the core of the product. Build the sequence once (confirmation recap, pre-arrival tips, post-stay thank-you, review request) and it runs on its own, with each step timed from when the guest enters the flow. Sequences stop automatically when a guest replies, so a real conversation never gets a robot follow-up.
Honestly: there are no native PMS or booking-engine integrations. Most hotels export guest lists to CSV from their PMS and import them — tagging by stay date, rate plan, or guest type takes a minute. If your hotel site runs on WordPress, the EmailSendX plugin syncs signup forms and contacts automatically.
Usually not directly — OTAs mask guest emails behind relay addresses that expire after the stay. The fix is collecting direct emails yourself: at check-in, on the wifi landing page, or with a double opt-in signup form offering a direct-booking perk. EmailSendX is permission-based, so the list you build this way is one you actually own.
Sending is timezone-aware, and send windows plus quiet hours are respected per contact. A pre-arrival email reaches a guest flying in from Singapore during their daytime, not at 3am — without you scheduling anything by hand.
Plans are flat, so the bill doesn’t climb as each season’s guests join the list — the failure mode that makes per-contact platforms painful for hotels. Start on the free trial; cancelling later is a settings click.
Yes. A built-in CRM and shared team inbox are included, so when a guest replies to a pre-arrival email asking about early check-in, whoever is on shift sees it and answers — with the guest’s history right there. No forwarding chains between the desk and the office.
Still have questions?
Reply to any product email or drop us a note — answers come from the engineer who shipped the feature, not a triage form.
Email that follows up for you
Increase repeat bookings with email marketing software for hotels.
EmailSendX helps hotels stay connected with guests through pre-stay, post-stay, and promotional emails. With easy tools for newsletters, follow-ups, and win-backs, your hotel can build direct guest relationships and support more repeat bookings.
Start free — no card required